Terms of service

OVERVIEW
This website and the services offered herein are operated by Gara Studio (“we”, “us” or “our”). By accessing our website, visiting our physical store, or purchasing any products or services from us, you agree to be bound by these Terms and Conditions (“Terms”). These Terms apply to all users of our site and store, including without limitation browsers, customers, and contributors of content.

We reserve the right to update, modify, or replace any part of these Terms at our discretion. Your continued use of the website, store services, or purchase of products following any updates constitutes your acceptance of such changes.

 

1. Online Store and In-Store Terms
1.1. By accessing our website or visiting our store, you represent that you are of legal age in your jurisdiction, or that you have obtained parental or guardian consent for any minor dependents to engage with our services.
1.2. You agree not to use our products or services for any unlawful purpose, or to violate any applicable laws, regulations, or rights of third parties.
1.3. You must not transmit any harmful code, including viruses or malware, that could impair the operation of our website, store systems, or related services.
1.4. Any breach of these Terms may result in immediate termination of access to our website, in-store services, or other facilities, at our sole discretion.

 

2. General Conditions
2.1. We reserve the right to refuse service to any person for any reason at any time.
2.2. You acknowledge that information you provide, excluding payment details, may be transferred unencrypted over networks and adapted to technical requirements. Payment information is always encrypted during transmission.
2.3. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, services, or content without our express written consent.
2.4. Headings used in these Terms are for convenience only and shall not affect the interpretation or enforcement of the Terms.

 

3. Accuracy, Completeness and Timeliness of Information
3.1. We strive to ensure that all information provided on our website, in-store materials, or other services is accurate and up-to-date; however, we do not guarantee the completeness or timeliness of such information.
3.2. The content on our website or in-store displays is provided for general information purposes only and should not be relied upon as the sole basis for making purchasing decisions. Any reliance on such information is at your own risk.
3.3. We may provide historical or promotional information which may not reflect current conditions. We reserve the right to modify or update any information at any time without prior notice, except as required by law.

 

4. Modifications to Services and Prices
4.1. Prices for our products or services, whether online or in-store, are subject to change without notice.
4.2. We reserve the right to modify, suspend, or discontinue any part of our website, services, or product offerings at any time without liability to you or any third party.
4.3. We are not responsible for any discrepancies in pricing, promotions, or availability caused by errors, technical issues, or updates to our systems.

 

 

5. Products or Services
5.1. Certain products or services may be available exclusively online or in-store. Such products may have limited quantities and are subject to our Return Policy.
5.2. While we make efforts to display accurate colors and images of our products, we cannot guarantee that your device’s display reflects the true color or appearance of any product.
5.3. We reserve the right to limit the sales of products or services to any person, geographic region, or jurisdiction, at our discretion, and to restrict quantities of products offered.
5.4. Product descriptions, pricing, and availability are subject to change at any time without notice, and any offers are void where prohibited.
5.5. We do not warrant that the quality of any product or service purchased will meet your expectations or that errors will be corrected, except as expressly provided in our warranty or consumer guarantees.

 

 

6. Returns and Refunds
6.1. All change-of-mind returns are subject to a 5% restocking fee. Returns that are not due to a fault, or that do not meet the conditions outlined in this clause, may be accepted at our sole discretion and, if accepted, will incur a 25% restocking fee.
6.2. To return a product, you must:
(a) Contact our Customer Service Team to request a Return Merchandise Authorization (RMA) number. Requests will be reviewed and RMA numbers issued at our discretion.
(b) Send the product securely with the RMA number clearly displayed on the outside of the package. Returns will be processed in accordance with our warranty policy.
6.3. The issuance of an RMA number does not constitute confirmation that your claim is valid or that a repair, replacement, or refund will be provided.
6.4. Proof of purchase, such as a receipt or invoice, is required to obtain a refund, exchange, or repair.
6.5. All gift cards, bonus items, discounted items, and components of bundled products must be returned with the original purchase. If not, the value of any unreturned item or discount will be deducted from the refund or credit.

 

 

7. Intellectual Property
7.1. All intellectual property rights, including copyright, patents, trademarks, logos, service names, and trade names, in the content on our website or provided through our services (“Content”) are owned or licensed by Gara Studio.
7.2. The Content is provided for general information purposes only. We make no representations regarding third-party products or services and accept no liability for reliance on the Content.
7.3. Inclusion of third-party Content does not constitute an endorsement. We may modify, update, or remove Content at our discretion.

 

 

8. Prohibited Uses
8.1. You agree not to use our website, store, or services for any unlawful purpose or to violate applicable laws or regulations.
8.2. Prohibited actions include, but are not limited to:
(a) Infringing intellectual property rights of Gara Studio or others.
(b) Using automated scripts, bots, or tools to monitor, copy, or interact with our website or services without express permission.
(c) Attempting unauthorized access to our systems, servers, or databases.
(d) Introducing viruses, malware, or other harmful code.
(e) Interfering with or disrupting the operation of our website, store systems, or services.
(f) Engaging in fraudulent or deceptive practices, including creating fake accounts or misrepresenting affiliation.
(g) Using our services or content for commercial purposes without written consent.
8.3. Violations may result in immediate termination of access and potential legal action.

 

 

9. Third-Party Links
9.1. Our website or services may contain hyperlinks to third-party websites. These links are provided for convenience only.
9.2. We do not endorse, control, or guarantee the accuracy, content, or privacy practices of third-party sites.
9.3. Any transactions, complaints, or issues arising from third-party websites must be directed to the third-party provider.

 

 

10. Security and Privacy
10.1. We implement reasonable measures to protect information transmitted through our website and store systems. However, we do not guarantee the security or confidentiality of communications.
10.2. You are responsible for maintaining the security of your personal data, including login credentials and any data on devices used with our products.
10.3. Personal information submitted to us is governed by our Privacy Policy. By providing your email, you consent to receive marketing communications, which may be unsubscribed from at any time.

 

 

11. Warranties and Limitation of Liability
11.1. Products sold by Gara Studio come with consumer guarantees under Australian Consumer Law. You are entitled to a replacement, repair, or refund for major failures and compensation for foreseeable loss or damage.
11.2. Standard products carry the manufacturer’s warranty, and Build-to-Order products include a 1-year system warranty covering labour and replacement of faulty components.
11.3. We are not liable for indirect, incidental, special, or consequential losses, including loss of data, revenue, or opportunity.
11.4. Any software issues, corrupted files, or damage caused by viruses are not covered by warranties.
11.5. Repairs may result in data loss. Customers are responsible for maintaining backups.

 

 

12. Indemnification
You agree to indemnify and hold Gara Studio, its affiliates, officers, and employees harmless from any claims, damages, or costs arising from your breach of these Terms or violation of laws or rights of third parties.